POLICIES

Giving You the Best Experience

We love all of our clients at Violeta's Barbers, and we want to make sure everyone feels at home in our friendly Men’s Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

NEED TO CANCEL?

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel before 24 hours, we’ll do our best to set up a better slot for you, if required. If you cancel within 24 hours or don't turn up, it's hard for us to find someone to fill the gap at short notice, so we'll need to charge you the cost of the appointment. Please do make sure you get in touch with any cancellations.

YOUR DATA - OUR RESPONSIBILITY

Introduction:

At Violeta’s Barbers, we are committed to safeguarding and preserving the privacy of our customers and adhering to The Data Protection (Bailiwick of Guernsey) Law, 2017.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our website or shop or when you sign up to our members portal.

Information we collect:

Violeta’s Barbers only uses information you provide to us; we do not obtain information about you from any third parties. This information can be provided on our forms, email, internet communication methods, in person, via the telephone, or in the shop.

We may collect data relating to:

- Your name, address, email address, telephone numbers and other contact information

- Details of payments you make to us

How we use your information:

We use your information in one or more of the following ways:

- To ensure that contact is possible

- To allow you access to our Online Member Portal

- To book you into our in-house booking system

- To take payment for services provided

We will not automatically subscribe you to our marketing database, however from time to time we may send you important service updates.

We will never provide your information to a third party, unless required for legal purposes.

Transparency:

At any time, you can ask us anytime what information we are holding so that you can choose how it is used, ensure that the information is up to date or deleted if no longer relevant. You can unsubscribe from our marketing database at any point or contact us to be unsubscribed from our database during normal working hours. We shall complete your request in no longer than seven days.

Security:

We take the security of your personal data very seriously. We take appropriate organisational and technical measures to prevent unauthorised access to your information.

Website specific information:

We do not use cookies or similar tools to track your use of our website or collect your data. We collect information provided voluntarily by you, e.g. when you book an appointment or sign up to our Online Members Portal

Disclosing Your Information:

We will not disclose your personal information obtained via this website to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

Third Party Links:

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

How to obtain more information:

If you have any questions regarding our privacy policy, data protection or any other issue related to the way we process your data please contact:

Violeta’s Barbers

4 The Quay

St Peter Port

Guernsey

GY1 2NB

Or email us – book@violetasbarbers.com